Recurly incident
[Recurly Subscription Management ] Investigating issues with Recurly Subscription Management
Recurly experienced a minor incident on August 18, 2026 affecting Recurring billing & invoicing and Subscription management API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 01:49 PM UTC
Status: Investigating We are investigating elevated 500 errors with Recurly Subscription Management. Affected components Subscription management API (Degraded performance) Recurring billing & invoicing (Degraded performance)
- identified Aug 18, 2026, 02:20 PM UTC
Status: Identified Our engineers have identified the issue and are actively remediating it. Affected components Subscription management API (Degraded performance) Recurring billing & invoicing (Degraded performance)
- investigating Aug 18, 2026, 02:35 PM UTC
Status: Investigating The team is investigating further into the 500s Affected components Subscription management API (Degraded performance) Recurring billing & invoicing (Degraded performance)
- investigating Aug 18, 2026, 02:52 PM UTC
Status: Investigating We're expanding the impacted components based on investigation Affected components Subscription management API (Degraded performance) Recurring billing & invoicing (Degraded performance)
- identified Aug 18, 2026, 03:30 PM UTC
Status: Identified The team has identified the issue and is continuing remediating it Affected components Reporting & Analytics (Degraded performance) Subscription management API (Degraded performance) Recurring billing & invoicing (Degraded performance)
- monitoring Aug 18, 2026, 04:56 PM UTC
Status: Monitoring Issues impacting availability have been resolved. Some users may still experience delays in reporting and analytics. Affected components Reporting & Analytics (Degraded performance) Subscription management API (Operational) Recurring billing & invoicing (Operational)
- resolved Aug 18, 2026, 07:28 PM UTC
Status: Resolved All services are operational and caught up. Affected components Recurring billing & invoicing (Operational) Reporting & Analytics (Operational) Subscription management API (Operational)