Recurly incident

Intermittent payment failures on Stripe gateway

Minor Resolved

Recurly experienced a minor incident on May 12, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 12:47 PM UTC
Resolved
May 12, 2026, 01:55 PM UTC
Duration
1h 7m
Detected by Pingoru
May 12, 2026, 12:47 PM UTC

Update timeline

  1. investigating May 12, 2026, 12:47 PM UTC

    We are investigating intermittent payment failures on the Stripe payment gateway.

  2. identified May 12, 2026, 01:32 PM UTC

    The Recurly engineering team has identified the cause.

  3. monitoring May 12, 2026, 01:38 PM UTC

    A fix has been put in place, and the team is currently monitoring.

  4. resolved May 12, 2026, 01:55 PM UTC

    The issue has been resolved