Recurly incident

We are investigating reports of duplicated email delivery for Recurly Commerce

Minor Resolved

Recurly experienced a minor incident on June 25, 2026, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 08:57 PM UTC
Resolved
Jun 26, 2026, 12:51 AM UTC
Duration
3h 53m
Detected by Pingoru
Jun 25, 2026, 08:57 PM UTC

Update timeline

  1. investigating Jun 25, 2026, 08:57 PM UTC

    We are investigating reports of duplicated email delivery for Recurly Commerce

  2. identified Jun 25, 2026, 09:36 PM UTC

    The team has identified the issue and is working on a fix.

  3. monitoring Jun 26, 2026, 12:47 AM UTC

    We have implemented a fix for the duplicate email sends affecting Recurly Commerce and are monitoring the results

  4. resolved Jun 26, 2026, 12:51 AM UTC