- Detected by Pingoru
- May 08, 2026, 12:47 AM UTC
- Resolved
- May 08, 2026, 08:17 AM UTC
- Duration
- 7h 29m
Affected: User InterfaceAlertsAPIAttack Surface IntelligenceRecorded Future AIMobile application
Timeline · 4 updates
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identified May 08, 2026, 12:47 AM UTC
We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team have identified the cause are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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identified May 08, 2026, 01:11 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal due to an AWS outage. Our product operations team is aware and will restore accessibility to an optimal service level as soon as the related ASW issues are addressed. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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monitoring May 08, 2026, 01:56 AM UTC
Dear Customer, Our product operations team has now implemented measures to restore the platform to optimal performance. We will continue to monitor this to ensure optimal operations. We thank you for your patience. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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resolved May 08, 2026, 08:17 AM UTC
Dear Customer, We are pleased to inform you that the service disruption affecting the Recorded Future application portal has been resolved. All systems are now operating normally. If you have any remaining questions or continue to experience issues, please contact our support team at [email protected]. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 08:30 PM UTC
- Resolved
- Mar 05, 2026, 10:47 PM UTC
- Duration
- 2h 17m
Affected: Attack Surface Intelligence
Timeline · 4 updates
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investigating Mar 05, 2026, 08:30 PM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future Attack Surface Intelligence. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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investigating Mar 05, 2026, 09:58 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 05, 2026, 10:10 PM UTC
The application is performing as expected. We are continuing to monitor to ensure it remains performant.
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resolved Mar 05, 2026, 10:47 PM UTC
The incident has been resolved, and Attack Surface Module has returned to normal performance.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 08:43 PM UTC
- Resolved
- Mar 25, 2026, 02:48 AM UTC
- Duration
- 26d 6h
Affected: Collection and Processing
Timeline · 4 updates
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identified Feb 26, 2026, 08:43 PM UTC
Dear Customer, Starting today, Recorded Future became aware of a disruption in some of its collection of commits to public repositories, with expected intermittent gaps to customers who rely on ingestion of the "Code Repository" source type within queries or alerts. We are actively working to resolve the collection issue, and are actively backfilling any missing data now. We expect to be fully caught up within the next few days, with relevant alerts being triggered retroactively. We will continue to provide updates as they become available, and when the backfill is fully caught up. Please contact our support team at [email protected], or your Technical Account Manager if you have any questions. Regards, Recorded Future Platform Operations
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identified Mar 03, 2026, 04:25 PM UTC
Dear Customer, We wanted to provide an update regarding the disruption and recovery to the code repository collection data. We are still actively working to resolve the collection issue, and expect to be fully caught up within the next 24 hours, with relevant alerts being triggered retroactively. We will continue to provide updates as they become available, and when the backfill is fully caught up. Please contact our support team at [email protected], or your Technical Account Manager if you have any questions. Regards, Recorded Future Platform Operations
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monitoring Mar 09, 2026, 08:18 PM UTC
Dear Customer, We wanted to provide an update as to the disruption and recovery to the code repository collection data, as we are still actively working to resolve the collection issue. While conditions have improved dramatically, we are still in a degraded performance state with data coming in slightly delayed. We will continue to provide updates as they become available, and when the backfill is fully caught up. Please contact our support team at [email protected], or your Technical Account Manager if you have any questions. Regards, Recorded Future Platform Operations
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resolved Mar 25, 2026, 02:48 AM UTC
Dear Customer, Collection and processing of content is now near current, and systems that process new content within Recorded Future are returning to normal operations. We apologize for the delays experienced earlier today. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 08:55 AM UTC
- Resolved
- Jan 21, 2026, 11:10 AM UTC
- Duration
- 2h 14m
Affected: Alerts
Timeline · 3 updates
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identified Jan 21, 2026, 08:55 AM UTC
Dear Customer, We are currently addressing a service disruption with our email delivery provider, SendGrid, which may result in delayed or intermittent delivery of automated email alerts. Our engineering team is working urgently with the provider to restore full functionality. Please note that all alerts remain fully accessible via the Recorded Future Portal. This disruption is limited to email delivery only; your real-time data and monitoring within the platform are unaffected. We will notify you as soon as email services are fully restored. Please contact our support team at [email protected] if you have any questions. Thank you for your patience. Regards, Recorded Future Platform Operations
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resolved Jan 21, 2026, 11:10 AM UTC
This incident has been resolved.
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postmortem Jan 23, 2026, 07:54 PM UTC
* **Issue:** * Between 08:55 and 11:10 UTC on January 21, 2026, the Recorded Future portal experienced a service disruption affecting outbound email delivery. * **Cause:** * Our outbound mail partner temporarily disabled mail sending from our domain which was promptly resolved. * **Remediation / Path Forward:** * We have worked extensively with our mail partner to ensure that such disabling actions are not taken in the future and we are also investigating adding backup email sending partners to provide additional resilience.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 02:03 AM UTC
- Resolved
- Oct 26, 2025, 10:00 PM UTC
- Duration
- —
Timeline · 2 updates
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resolved Nov 12, 2025, 02:03 AM UTC
Dear Customer, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for the delays earlier. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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postmortem Nov 12, 2025, 02:04 AM UTC
**Issue:** * Between 21:56 and 22:08 UTC on October 27, 2025, Recorded Future's data processing system experienced a maximum delay of 72 minutes. This delay directly impacted the timeliness of data availability for users. **Cause:** * The root cause of the data processing delay was a loss of synchronization within the message queue cluster, triggered by a network interruption. The unsynchronized state led the message queue cluster to become unresponsive, halting the normal processing of data, resulting in the eventual 72-minute data delay. **Remediation / Path Forward:** * Manually restored cluster integrity. This action successfully restored the cluster integrity and brought the data processing back online.
Read the full incident report →
Critical November 12, 2025 - Detected by Pingoru
- Nov 12, 2025, 01:01 AM UTC
- Resolved
- Nov 12, 2025, 03:36 AM UTC
- Duration
- 2h 34m
Affected: Recorded Future AI
Timeline · 5 updates
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investigating Nov 12, 2025, 01:01 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future AI. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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monitoring Nov 12, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 12, 2025, 01:53 AM UTC
We are continuing to monitor for any further issues.
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resolved Nov 12, 2025, 03:36 AM UTC
This incident has been resolved.
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postmortem Nov 28, 2025, 07:37 PM UTC
* **Issue:** * Between 20:25 UTC on November 11, 2025 and 01:53 UTC on November 12, 2025, Recorded Future’s AI service experienced slow performance and intermittent outages, affecting the timely delivery and processing of intelligence reports. * **Cause:** * The disruption was caused by a system configuration which did not allow sufficient automatic scaling. * **Remediation / Path Forward:** * Immediate action was taken to update this configuration and we are implementing a comprehensive plan for long-term resilience.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:20 PM UTC
- Resolved
- Oct 20, 2025, 08:19 PM UTC
- Duration
- 59m
Affected: AlertsAPICollection and Processing
Timeline · 4 updates
Read the full incident report →
Notice September 30, 2025 - Detected by Pingoru
- Sep 30, 2025, 03:27 PM UTC
- Resolved
- Sep 30, 2025, 03:49 PM UTC
- Duration
- 22m
Affected: User InterfaceAPIMobile application
Timeline · 3 updates
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investigating Sep 30, 2025, 03:27 PM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal & Mobile Application. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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investigating Sep 30, 2025, 03:46 PM UTC
Dear Customer, We have resolved a service disruption with the Recorded Future Application and APIs. The disruption occurred between 15:27-15:45 UTC on Tuesday September 30, 2025. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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resolved Sep 30, 2025, 03:49 PM UTC
Dear Customer, We have resolved a service disruption with the Recorded Future Application and APIs. The disruption occurred between 15:27-15:45 UTC on Tuesday September 30, 2025. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2025, 02:55 PM UTC
- Resolved
- Aug 06, 2025, 05:44 PM UTC
- Duration
- 2h 49m
Affected: Recorded Future University
Timeline · 4 updates
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investigating Aug 06, 2025, 02:55 PM UTC
We are currently investigating this issue.
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identified Aug 06, 2025, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
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identified Aug 06, 2025, 04:45 PM UTC
Dear Customer, We are currently experiencing a service disruption pertaining to the Recorded Future University training platform, which may result in errors trying to log in to https://university.recordedfuture.com/ . We are currently working with our vendor to resolve this problem as soon as possible. Please note that access to the Recorded Future application platform (https://recordedfuture.com/live) is unaffected, and our support site (https://support.recordedfuture.com/hc/en-us) is still available for additional training content. We will follow up when the system performance returns to normal, but please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
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resolved Aug 06, 2025, 05:44 PM UTC
Dear Customer, Access to the Recorded Future University training platform is now restored, and the incident is now considered resolved. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 06:48 AM UTC
- Resolved
- Jul 15, 2025, 07:02 AM UTC
- Duration
- 14m
Affected: Sandbox
Timeline · 4 updates
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investigating Jul 15, 2025, 06:48 AM UTC
Dear Customer, We are currently experiencing a service disruption to our Sandbox feature, with access currently unavailable on sandbox.recordedfuture.com and private.tria.ge . We're currently reviewing the incident with high urgency, and will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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investigating Jul 15, 2025, 07:02 AM UTC
Dear Recorded Future Customers, We want to inform you that the Sandbox service disruption and degraded performance have now been resolved. System performance and response times are back to normal. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
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resolved Jul 15, 2025, 07:02 AM UTC
This incident has been resolved.
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postmortem Jul 23, 2025, 08:56 PM UTC
* **Issue:** * At approximately 6:25 UTC on July 15th, we received several reports that the Recorded Future Sandbox \(specifically [sandbox.recordedfuture.com](http://sandbox.recordedfuture.com)\), was unavailable, which was confirmed by our operations team. * **Cause:** * The root cause of the incident was a configuration error. * **Remediation / Path Forward:** * At approximately 6:48 UTC, a formal incident was opened for client communications, with the root cause being identified shortly thereafter. The correct Sandbox configurations were applied, with the incident being marked as resolved at approximately 7:02 UTC. As a path forward, new monitoring checks were added to alert for any future configuration discrepancies.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2025, 11:38 AM UTC
- Resolved
- Jun 26, 2025, 01:35 PM UTC
- Duration
- 1h 57m
Affected: Browser Extension
Timeline · 2 updates
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investigating Jun 26, 2025, 11:38 AM UTC
Dear Customer, We are experiencing performance issues with our Browser Extension and our engineers are currently working to resolve this problem as quickly as possible. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
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resolved Jun 26, 2025, 01:35 PM UTC
Dear Customer, The performance issues with our Browser Extension have been resolved. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 11:36 PM UTC
- Resolved
- Jun 24, 2025, 03:06 AM UTC
- Duration
- 3h 30m
Affected: User InterfaceAPI
Timeline · 3 updates
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investigating Jun 23, 2025, 11:36 PM UTC
Dear Recorded Future Customers, We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard are both currently experiencing degraded performance. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as more information becomes available.
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monitoring Jun 24, 2025, 02:40 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 24, 2025, 03:06 AM UTC
Dear Recorded Future Customers, We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard degraded performance have been resolved. System performance and response times are back to normal. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2025, 10:33 PM UTC
- Resolved
- Apr 24, 2025, 01:01 AM UTC
- Duration
- 2h 28m
Affected: Collection and Processing
Timeline · 3 updates
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investigating Apr 23, 2025, 10:33 PM UTC
We want to let you know that we are currently experiencing an issue with our alert-email delivery system, SendGrid. As a result, some automated alert messages may be impacted or delayed. Our engineering team is actively working with SendGrid to restore full delivery. We will update you as soon as email alerts are operational again. Thank you.
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investigating Apr 24, 2025, 12:59 AM UTC
The SendGrid email delivery issue has been fully resolved. All emails are now sending and new messages are being delivered normally.
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resolved Apr 24, 2025, 01:01 AM UTC
Dear Customer, Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally. We apologize for the delays earlier today. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2025, 03:10 PM UTC
- Resolved
- Apr 15, 2025, 03:48 PM UTC
- Duration
- 38m
Affected: User InterfaceAPI
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Feb 07, 2025, 12:53 PM UTC
- Resolved
- Feb 07, 2025, 01:39 PM UTC
- Duration
- 46m
Affected: User InterfaceAlertsAPIMobile application
Timeline · 4 updates
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investigating Feb 07, 2025, 12:53 PM UTC
Access to the Recorded Future application and API is currently impaired, and we are currently investigating.
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investigating Feb 07, 2025, 01:04 PM UTC
Dear Client, We are currently experiencing a service disruption which affects the Recorded Future application Portal, API, alerting, and the mobile application. Our product operations team are actively working on identifying the issue and restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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resolved Feb 07, 2025, 01:39 PM UTC
Dear Client, The Recorded Future application Portal, API, alerting, and mobile application services have now been restored. Our teams are actively working to monitor the performance of the platform, and a Root Cause Analysis (RCA) will be posted here once complete. Regards, Recorded Future Platform Operations
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postmortem Feb 17, 2025, 01:38 AM UTC
* **Issue:** * Routine database maintenance led to unexpected performance degradation * **Cause:** * A new node was added to the database cluster used for verification of application logins. The process of adding the node used was the same documented process followed for adding nodes to all other database clusters, which is routinely performed \(several times per week\). * It appears that we encountered a rare bug with the database cluster software which caused the new node to be treated as a primary node even though it was added as a backup node, which caused massive latency for the cluster, even blocking reconfiguration commands. * **Remediation / Path Forward:** * We have updated our node addition process to include even more safety measures in order to reduce the risk of similar future occurrences. * We have contacted the database cluster software vendor to notify them of this bug.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2025, 02:12 AM UTC
- Resolved
- Jan 27, 2025, 02:35 PM UTC
- Duration
- 12h 22m
Affected: Alerts
Timeline · 3 updates
Read the full incident report →
Critical January 20, 2025 - Detected by Pingoru
- Jan 20, 2025, 02:45 AM UTC
- Resolved
- Jan 20, 2025, 03:41 AM UTC
- Duration
- 56m
Affected: User Interface
Timeline · 3 updates
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investigating Jan 20, 2025, 02:45 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team are actively working on restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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resolved Jan 20, 2025, 03:41 AM UTC
Dear Customer, We've confirmed that the incident that was affecting access to our Recorded Future application portal has now been resolved and should be operating normally again. We will resolve this incident, however, feel free to contact our Support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
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postmortem Jan 30, 2025, 04:50 AM UTC
* **Issue**: * On January 19, 2025, at 1:04 UTC, a subset of users reported being unable to log into the Recorded Future platform.. * **Cause**: * A cluster of proxy servers responsible for authentication failed to recognize a new SSL certificate that had been deployed earlier. * **Remediation/Resolution:** * The Recorded Future Operations team identified and isolated the problematic proxy servers and reconfigured them to recognize the new SSL certificate which restored full functionality for all users. * **Path Forward:** * To prevent similar incidents in the future, internal documentation and processes have been updated to include specific steps and tests for ensuring proxy servers correctly recognize new SSL certificates immediately after deployment to avoid disruptions in the future.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2024, 01:34 PM UTC
- Resolved
- Nov 05, 2024, 04:28 PM UTC
- Duration
- 2h 54m
Affected: User InterfaceAPI
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2024, 11:52 PM UTC
- Resolved
- Aug 24, 2024, 09:20 AM UTC
- Duration
- 9h 28m
Affected: Collection and Processing
Timeline · 2 updates
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investigating Aug 23, 2024, 11:52 PM UTC
We are currently experiencing inconsistent response data pertaining to Recorded Future’s AI Insights, which may result in errors or inaccurate replies. We are working to resolve this problem as soon as possible.
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resolved Aug 24, 2024, 09:20 AM UTC
Dear Client, The Recorded Future team has resolved the recent system issue with the Recorded Future’s AI Insights, which we described in our recent system issue alert email. We have identified the core cause of this problem and are currently working on a resolution to prevent this from happening again. You can contact our support team at [email protected] to discuss this issue or any other questions you may have regarding our products. We're always here to help. Regards, Recorded Future Platform Operations
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2024, 10:03 PM UTC
- Resolved
- Aug 06, 2024, 11:41 PM UTC
- Duration
- 1h 37m
Affected: User InterfaceAPIAttack Surface IntelligenceCollection and ProcessingPayment Fraud IntelligenceMobile application
Timeline · 7 updates
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investigating Aug 06, 2024, 10:03 PM UTC
We are currently investigating this issue.
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identified Aug 06, 2024, 10:06 PM UTC
The cause of the outage has been identified and we are beginning remediation.
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identified Aug 06, 2024, 10:12 PM UTC
We are continuing to work on a fix for this issue.
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identified Aug 06, 2024, 10:23 PM UTC
We are continuing to work on a fix for this issue.
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identified Aug 06, 2024, 10:25 PM UTC
Fixes have been deployed, performance issues may exist as services fully recover.
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monitoring Aug 06, 2024, 11:26 PM UTC
All services are available and performant and are being monitored to ensure stability.
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resolved Aug 06, 2024, 11:41 PM UTC
All systems remain stable and performant.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2024, 08:29 PM UTC
- Resolved
- Aug 04, 2024, 02:18 AM UTC
- Duration
- 5h 49m
Affected: Collection and Processing
Timeline · 3 updates
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identified Aug 03, 2024, 08:29 PM UTC
Dear Client, We are currently experiencing a delay in our X (Twitter) collection, and this issue is expected to be resolved by 8 PM EST. We will continue to provide updates. Please contact our Support Team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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monitoring Aug 04, 2024, 12:50 AM UTC
Dear Client, Collections for X (formerly Twitter) have resumed, but we are working to restore the backfill of references at this time. We will continue to provide updates. Please contact our Support Team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
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resolved Aug 04, 2024, 02:18 AM UTC
Dear Client, Collections for X (formerly Twitter) have resumed, and the data backfill has been fully restored. Regards, Recorded Future Platform Operations
Read the full incident report →
