Recorded Future incident
Recorded Future AI Disruption of Service
Recorded Future experienced a critical incident on November 12, 2025 affecting Recorded Future AI, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 01:01 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future AI. Our product operations team are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- monitoring Nov 12, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 12, 2025, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2025, 03:36 AM UTC
This incident has been resolved.
- postmortem Nov 28, 2025, 07:37 PM UTC
* **Issue:** * Between 20:25 UTC on November 11, 2025 and 01:53 UTC on November 12, 2025, Recorded Future’s AI service experienced slow performance and intermittent outages, affecting the timely delivery and processing of intelligence reports. * **Cause:** * The disruption was caused by a system configuration which did not allow sufficient automatic scaling. * **Remediation / Path Forward:** * Immediate action was taken to update this configuration and we are implementing a comprehensive plan for long-term resilience.