Recorded Future experienced a notice incident on May 8, 2026 affecting User Interface and Alerts and 1 more component, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 12:47 AM UTC
We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team have identified the cause are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- identified May 08, 2026, 01:11 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal due to an AWS outage. Our product operations team is aware and will restore accessibility to an optimal service level as soon as the related ASW issues are addressed. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- monitoring May 08, 2026, 01:56 AM UTC
Dear Customer, Our product operations team has now implemented measures to restore the platform to optimal performance. We will continue to monitor this to ensure optimal operations. We thank you for your patience. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- resolved May 08, 2026, 08:17 AM UTC
Dear Customer, We are pleased to inform you that the service disruption affecting the Recorded Future application portal has been resolved. All systems are now operating normally. If you have any remaining questions or continue to experience issues, please contact our support team at [email protected]. Regards, Recorded Future Platform Operations
- postmortem Aug 03, 2026, 04:35 AM UTC
**Issue:** * Between 00:00 and 01:56 UTC on May 8, 2026 customers experienced intermittent access and performance issues with the Recorded Future Platform. **Cause:** * Recorded Future’s cloud partner experienced a hardware issue in one of its availability zones, causing inconsistent performance across systems in that region. * Because the issue caused intermittent degradation rather than a total failure, our automated failover processes did not trigger, and manual failover processes were required **Remediation / Path Forward:** * We redirected traffic and workloads away from the affected availability zone and stabilized service at 01:56 UTC, monitoring until full resolution was confirmed. * We are further automating our failover process to reduce recovery time for similar events. * This was an availability incident only - no Customer Data was lost or compromised.