Reclaim.ai incident

Reclaim app and scheduler intermittently unavailable

Major Resolved View vendor source →

Reclaim.ai experienced a major incident on September 22, 2025 affecting Web Interface and Slack Integration and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 04:12 PM UTC
Resolved
Sep 22, 2025, 04:55 PM UTC
Duration
42m
Detected by Pingoru
Sep 22, 2025, 04:12 PM UTC

Affected components

Web InterfaceSlack IntegrationSchedulerCalendar SyncScheduling Links

Update timeline

  1. investigating Sep 22, 2025, 04:12 PM UTC

    We are aware that the web application and the underlying scheduler is inaccessible for some users.

  2. monitoring Sep 22, 2025, 04:20 PM UTC

    The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again.

  3. resolved Sep 22, 2025, 04:55 PM UTC

    This incident has been resolved.