Resolved after 4 hours, affecting Web Interface, on November 18, 2025.
Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:00 PM UTC
We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
- investigating Nov 18, 2025, 04:07 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 04:41 PM UTC
Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 06:01 PM UTC
Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.
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