Reclaim.ai incident

Intermittent access issues affecting Reclaim

Critical Resolved View vendor source →

Reclaim.ai experienced a critical incident on November 18, 2025 affecting Web Interface, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:00 PM UTC
Resolved
Nov 18, 2025, 06:01 PM UTC
Duration
4h
Detected by Pingoru
Nov 18, 2025, 02:00 PM UTC

Affected components

Web Interface

Update timeline

  1. investigating Nov 18, 2025, 02:00 PM UTC

    We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

  2. investigating Nov 18, 2025, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 04:41 PM UTC

    Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/

  4. resolved Nov 18, 2025, 06:01 PM UTC

    Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.