Reclaim.ai incident

Issues logging in

Resolved after 2 hours 39 minutes, affecting Web Interface, on January 10, 2025.

identified Jan 10, 2025, 09:58 PM UTC

The issue appears to be related to our most recent deploy. Some users were forced out of their session, but they are able to log back in. If you were logged out and can't log back in, please let us know.

Started
Jan 10, 2025, 09:48 PM UTC
Resolved
Jan 11, 2025, 12:27 AM UTC
Duration
2h 39m
Detected by Pingoru
Jan 10, 2025, 09:48 PM UTC

Affected components

Web Interface

Update timeline

  1. investigating Jan 10, 2025, 09:48 PM UTC

    We are investigating reports of issues logging in that may be related to an update we rolled out recently. We will provide an update here shortly.

  2. identified Jan 10, 2025, 09:58 PM UTC

    The issue appears to be related to our most recent deploy. Some users were forced out of their session, but they are able to log back in. If you were logged out and can't log back in, please let us know.

  3. resolved Jan 11, 2025, 12:27 AM UTC

    This incident has been resolved.

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