Reclaim.ai incident

Scheduling Links was returning 404 missing links; resolved now

Notice Resolved View vendor source →
Started
Apr 02, 2026, 05:31 PM UTC
Resolved
Apr 02, 2026, 05:54 PM UTC
Duration
23m
Detected by Pingoru
Apr 02, 2026, 05:31 PM UTC

Affected components

Scheduling Links

Update timeline

  1. investigating Apr 02, 2026, 05:31 PM UTC

    Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

  2. identified Apr 02, 2026, 05:36 PM UTC

    The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

  3. identified Apr 02, 2026, 05:40 PM UTC

    A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

  4. monitoring Apr 02, 2026, 05:49 PM UTC

    Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.

  5. resolved Apr 02, 2026, 05:54 PM UTC

    This incident has been resolved.

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