Reclaim.ai Outage History

The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

The issue has been identified and a fix is being implemented.

Tasks and their associated calendar events are in the process of being restored.

We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

We monitoring Linear status and will update when issue is resolved

We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.

We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.

The issue appears to be related to our most recent deploy. Some users were forced out of their session, but they are able to log back in. If you were logged out and can't log back in, please let us know.

Events and updates from Outlook are delayed for all Outlook users.

We've mitigated one part of the issue and have an additional mitigation in progress.

Both mitigations are in place and the delay is being reduced.

Delay is continuing to reduce.

We have identified the root issue and are triaging a fix.

Some users (particular those located in regions between ~Dubai and ~Australia) may have experienced some of their Smart Meetings getting declined by attendees who also happen to be Reclaim users. This was due to a bug deploy several hours ago. The bug has been resolved, but there remains some cleanup to re-accept the meetings and get them scheduled again. We are working through that process now and will provide an update with our progress soon.

A fix to un-decline the impacted Smart Meetings is rolling out. Any impacted users should see their Smart Meetings re-scheduling on their calendar shortly.