Reclaim.ai incident

Reports of slow app interface

Resolved after 2 hours 29 minutes, affecting Web Interface, on January 18, 2024.

monitoring Jan 18, 2024, 03:00 PM UTC

A fix has been rolled out. If you are experiencing a problem, please reload the page and it should resolve it.

Started
Jan 18, 2024, 01:46 PM UTC
Resolved
Jan 18, 2024, 04:15 PM UTC
Duration
2h 29m
Detected by Pingoru
Jan 18, 2024, 01:46 PM UTC

Affected components

Web Interface

Update timeline

  1. investigating Jan 18, 2024, 01:46 PM UTC

    We have received reports from several users that the app interface is slow / locking up. We are investigating now.

  2. identified Jan 18, 2024, 01:57 PM UTC

    We are able to reproduce the problem and are now assessing how to fix it. Thank you for your patience as we work through this.

  3. monitoring Jan 18, 2024, 03:00 PM UTC

    A fix has been rolled out. If you are experiencing a problem, please reload the page and it should resolve it.

  4. resolved Jan 18, 2024, 04:15 PM UTC

    This incident has been resolved.

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