Reclaim.ai incident
Planner slowness and issues with Task (re)scheduling
Resolved after 2 hours 15 minutes, affecting Web Interface and Scheduler and 1 more, on February 1, 2024.
The recovery is taking longe than we expected. We are investigating and will continue to provide updates.
Affected components
Update timeline
- investigating Feb 01, 2024, 01:40 PM UTC
We have received several reports about issues with the Planner being slow as well as Task scheduling and rescheduling challenges. We are looking into it and will provide an update shortly.
- identified Feb 01, 2024, 02:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 01, 2024, 02:12 PM UTC
We have deployed a fix and things seem to be improving quickly. We will continue to monitor the results and provide an update when we are 100% recovered.
- monitoring Feb 01, 2024, 02:23 PM UTC
There is still a backlog of work for our system to catch up. Some calendar syncs and Task actions will continue to be delayed while we work through the backlog. You may notice things moving around on their own as we work through it. We apologize for the inconvenience but expect the process to be done shortly.
- identified Feb 01, 2024, 03:03 PM UTC
The recovery is taking longe than we expected. We are investigating and will continue to provide updates.
- resolved Feb 01, 2024, 03:56 PM UTC
This incident has been resolved.
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