Reclaim.ai incident
Syncing issues with Outlook and a small number of Google users
Resolved after 4 hours 33 minutes, affecting Scheduler and Calendar Sync, on August 22, 2024.
We have implemented a fix and are monitoring for any remaining impact/issues.
Affected components
Update timeline
- investigating Aug 22, 2024, 04:23 PM UTC
Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.
- investigating Aug 22, 2024, 05:54 PM UTC
We are continuing to investigate this issue.
- identified Aug 22, 2024, 05:56 PM UTC
We have identified the root issue and are triaging a fix.
- monitoring Aug 22, 2024, 06:25 PM UTC
We have implemented a fix and are monitoring for any remaining impact/issues.
- resolved Aug 22, 2024, 08:56 PM UTC
This incident has been resolved.
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