Reclaim.ai incident

Syncing issues with Outlook

Resolved after 2 hours 7 minutes, on August 27, 2024.

identified Aug 27, 2024, 06:02 PM UTC

Delay is continuing to reduce.

Started
Aug 27, 2024, 04:23 PM UTC
Resolved
Aug 27, 2024, 06:30 PM UTC
Duration
2h 7m
Detected by Pingoru
Aug 27, 2024, 04:23 PM UTC

Update timeline

  1. identified Aug 27, 2024, 04:23 PM UTC

    Events and updates from Outlook are delayed for all Outlook users.

  2. identified Aug 27, 2024, 04:56 PM UTC

    We've mitigated one part of the issue and have an additional mitigation in progress.

  3. identified Aug 27, 2024, 05:32 PM UTC

    Both mitigations are in place and the delay is being reduced.

  4. identified Aug 27, 2024, 06:02 PM UTC

    Delay is continuing to reduce.

  5. resolved Aug 27, 2024, 06:30 PM UTC

    The delay has been mitigated.

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