Reckon Outage History

Reckon Accounts Hosted is currently experiencing issues. The cause has been identified, and we expect service to be restored within approximately 15 minutes. We apologise for the inconvenience.

We are currently investigating an issue affecting some users attempting to log in to Reckon Accounts Hosted. Users may receive an error when trying to authenticate. Users already logged in are not expected to be impacted. Not all users are affected. If you are unable to log in, please try again later. Our team are actively investigating the root cause. We have raised a support case with our infrastructure provider and are reviewing our authentication certificates. We will provide further updates as our investigation progresses.

Some users are currently experiencing issues downloading PDF documents when using Chrome or Edge. The browser may show an error such as “Couldn’t download - Network issue” or “Check internet connection.” As a temporary workaround, you can select Print and choose Save as PDF to save a copy of the document. Our team is investigating the issue and will provide an update once it has been resolved. Thank you for your patience.

📢 Status Notification – Printing Issues We’re aware of an issue preventing printing and PDF generation in Reckon Accounts Hosted. Our team is investigating this as a priority. We’ll provide updates as soon as possible. Thank you for your patience.

📢 Status Notification – Printing Issues We’re still actively investigating the issue preventing printing and PDF generation in Reckon Accounts Hosted. Thank you for your patience while our team works on resolving this.

📢 Status Update – Printing Issues The issue preventing printing and PDF generation in Reckon Accounts Hosted has been confirmed as a fault with an upstream service provider. The service provider is actively investigating, and we’ll share further updates as they become available. You can also refer to the Reckon Community post for updates and available workarounds.

📢 Status Update – Printing Issues The issue preventing printing and PDF generation in Reckon Accounts Hosted has been confirmed as a fault with an upstream service provider. The service provider is still actively investigating. Customers can also refer to the Reckon Community post for updates and available workarounds.

📢 Status Update – Printing Issues The upstream service provider has identified the cause of the issue preventing printing and PDF generation in Reckon Accounts Hosted. They are working on resolving it and currently expect a resolution in the next 90 minutes. You can also refer to the Reckon Community post for updates and available workarounds.

📢 Printing Issues – Reckon Accounts Hosted The rollback of changes that caused the printing and PDF generation issue in Reckon Accounts Hosted has been completed. Users will need to launch a new session for printing to be available again. Existing sessions may still experience the issue. For more information and guidance, please refer to the Reckon Community post.

We are currently investigating a reported issue affecting Hosted login and API connectivity. Users may be unable to log in or access hosted services. The team is looking into this to identify the root cause. Updates to follow as we isolate the issue.

We are aware of an issue affecting all users when attempting to open Reckon Accounts Hosted: Error Message: “Unable to log in. Certificate-based authentication is not available.” This can occur after launching the application. If you encounter this message, please re-enter your Hosted Account password and click Sign In to continue. Our team is actively investigating and working to resolve this. We appreciate your patience and understanding.

Our upstream service provider has identified the issue and is actively working on a resolution. We’ll provide an update as soon as more information becomes available. At this time, we do not have an estimated resolution timeframe.

There’s no new update at this time. Our upstream provider is still working on the issue. We appreciate your patience and will share more info as soon as it becomes available.

The issue has been identified by our upstream service provider, who has made further progress toward a resolution. At this stage, we do not have an estimated time for when it will be resolved.

Our upstream service provider has made progress toward resolving the issue, but there’s no new update at this time. We still don’t have an estimated resolution time. Thank you for your continued patience.