Reckon experienced a minor incident on October 27, 2025 affecting Reckon Accounts Hosted, lasting 21h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 12:02 AM UTC
Some users are currently experiencing issues downloading PDF documents when using Chrome or Edge. The browser may show an error such as “Couldn’t download - Network issue” or “Check internet connection.” As a temporary workaround, you can select Print and choose Save as PDF to save a copy of the document. Our team is investigating the issue and will provide an update once it has been resolved. Thank you for your patience.
- resolved Oct 27, 2025, 09:44 PM UTC
Resolved: PDF Download Issue in Chrome and Edge We’ve resolved an issue that was affecting some users when downloading PDF documents using Chrome or Edge. This issue has now been fixed, and downloads should work as expected. Thank you for your patience while we worked to resolve this.