Reckon incident

Login & Connectivity Issue with Error: HTTP 403: Forbidden

Minor Resolved View vendor source →

Reckon experienced a minor incident on August 21, 2025 affecting Reckon API and Reckon Accounts Hosted API and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 04:49 AM UTC
Resolved
Aug 21, 2025, 04:57 AM UTC
Duration
8m
Detected by Pingoru
Aug 21, 2025, 04:49 AM UTC

Affected components

Reckon APIReckon Accounts Hosted APIReckon Accounts Hosted

Update timeline

  1. investigating Aug 21, 2025, 04:49 AM UTC

    We are currently investigating a reported issue affecting Hosted login and API connectivity. Users may be unable to log in or access hosted services. The team is looking into this to identify the root cause. Updates to follow as we isolate the issue.

  2. resolved Aug 21, 2025, 04:57 AM UTC

    The root cause has been identified and resolved. Awaiting final confirmation.