Reckon incident
“Unable to log in. Certificate-based authentication is not available.” message on log in. Please re-enter your Hosted Account Password when encountered.
Reckon experienced a major incident on June 25, 2025 affecting Reckon Accounts Hosted, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 10:05 PM UTC
We are aware of an issue affecting all users when attempting to open Reckon Accounts Hosted: Error Message: “Unable to log in. Certificate-based authentication is not available.” This can occur after launching the application. If you encounter this message, please re-enter your Hosted Account password and click Sign In to continue. Our team is actively investigating and working to resolve this. We appreciate your patience and understanding.
- investigating Jun 25, 2025, 11:03 PM UTC
Our upstream service provider has identified the issue and is actively working on a resolution. We’ll provide an update as soon as more information becomes available. At this time, we do not have an estimated resolution timeframe.
- investigating Jun 25, 2025, 11:28 PM UTC
There’s no new update at this time. Our upstream provider is still working on the issue. We appreciate your patience and will share more info as soon as it becomes available.
- investigating Jun 26, 2025, 12:00 AM UTC
The issue has been identified by our upstream service provider, who has made further progress toward a resolution. At this stage, we do not have an estimated time for when it will be resolved.
- investigating Jun 26, 2025, 12:30 AM UTC
Our upstream service provider has made progress toward resolving the issue, but there’s no new update at this time. We still don’t have an estimated resolution time. Thank you for your continued patience.
- resolved Jun 26, 2025, 12:50 AM UTC
The login issue affecting Reckon Accounts Hosted has now been resolved. Users should now be able to access the application without error.