Resolved after 1 hour 56 minutes, affecting API and Smart Cart and 1 more, on November 18, 2025.
Our third-party provider has confirmed that the issue is identified and fully resolved, and our systems are operating normally. We are no longer seeing any related errors or service impact. We are working with the provider to understand the root cause and will share a post-mortem as soon as it becomes available.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 12:32 PM UTC
We are currently impacted by an outage that our cloud provider is experiencing. We are seeing some services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. The team is working on the issue and we will relay any information that we get as we get it. Thank you for your patience.
- investigating Nov 18, 2025, 12:47 PM UTC
We are still encountering intermittent errors. The team continues the investigation and remediation efforts.
- identified Nov 18, 2025, 01:12 PM UTC
The provider has just announced that the issue has been identified and a fix is underway. We are seeing things beginning to stabilize on our monitoring.
- monitoring Nov 18, 2025, 01:15 PM UTC
They have implemented the fix and we are now seeing pre-outage performance return. We are monitoring for further updates.
- monitoring Nov 18, 2025, 01:18 PM UTC
The cloud provider has identified the issue and restored service. All systems are operational. Continuing to monitor.
- resolved Nov 18, 2025, 01:56 PM UTC
Our third-party provider has confirmed that the issue is identified and fully resolved, and our systems are operating normally. We are no longer seeing any related errors or service impact. We are working with the provider to understand the root cause and will share a post-mortem as soon as it becomes available.
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