RealVNC Outage History

RealVNC had 13 outages in the last 2 years totaling 675h 14m of downtime — averaging 0.5 incidents per month.

There were 13 RealVNC outages since September 16, 2024 totaling 675h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://realvnc.statuspage.io

Critical August 5, 2026

Cloud connectivity and Portal issues

Detected by Pingoru: Aug 05, 2026, 02:15 PM UTC
Resolved: Aug 06, 2026, 08:54 AM UTC
Duration: 18h 38m

Affected: Connectivity ServiceAccount authenticationPortalTeam Management Service

Timeline · 6 updates

investigating Aug 05, 2026, 02:15 PM UTC

We are aware of an issue with cloud connectivity and the management portal and we are currently investigating
investigating Aug 05, 2026, 02:16 PM UTC

We are continuing to investigate this issue.
investigating Aug 05, 2026, 02:19 PM UTC

We are continuing to investigate this issue.
identified Aug 05, 2026, 03:31 PM UTC

The cause of the issue has now been identified and we are currently rolling out a fix.
monitoring Aug 05, 2026, 04:37 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 06, 2026, 08:54 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Cloud Connection Delays

Detected by Pingoru: Jul 14, 2026, 06:56 PM UTC
Resolved: Jul 15, 2026, 09:53 AM UTC
Duration: 14h 57m

Affected: Connectivity Service

Timeline · 3 updates

identified Jul 14, 2026, 06:56 PM UTC

We are aware of an issue with cloud connectivity affecting a small number of customers. The issue has been identified and a fix is being implemented.
monitoring Jul 14, 2026, 07:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 15, 2026, 09:53 AM UTC

This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Some logins via the RealVNC Connect Portal may fail

Detected by Pingoru: May 28, 2026, 09:55 AM UTC
Resolved: May 28, 2026, 03:21 PM UTC
Duration: 5h 26m

Affected: Account authenticationPortal

Timeline · 4 updates

investigating May 28, 2026, 09:55 AM UTC

We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.
identified May 28, 2026, 09:55 AM UTC

The issue has been identified and a fix is being implemented.
monitoring May 28, 2026, 10:43 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 28, 2026, 03:21 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Incident with Cloudflare

Detected by Pingoru: Nov 18, 2025, 12:04 PM UTC
Resolved: Nov 19, 2025, 08:19 AM UTC
Duration: 20h 14m

Affected: Website (www.realvnc.com)PortalPortalDownloads

Timeline · 6 updates

investigating Nov 18, 2025, 12:04 PM UTC

One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.
investigating Nov 18, 2025, 12:04 PM UTC

We are continuing to investigate this issue.
investigating Nov 18, 2025, 12:08 PM UTC

We are continuing to investigate this issue.
identified Nov 18, 2025, 02:11 PM UTC

Cloudflare have identified the issue and are fixing the affected components.
monitoring Nov 18, 2025, 02:51 PM UTC

Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.
resolved Nov 19, 2025, 08:19 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Issue identified with the RealVNC Connect Connectivity and Team Management services

Detected by Pingoru: Oct 21, 2025, 03:31 PM UTC
Resolved: Oct 21, 2025, 04:19 PM UTC
Duration: 47m

Affected: Connectivity ServiceTeam Management Service

Timeline · 4 updates

identified Oct 21, 2025, 03:31 PM UTC

We have identified the issue and are working on a fix
identified Oct 21, 2025, 03:38 PM UTC

A fix has been deployed and services are normalising
monitoring Oct 21, 2025, 04:03 PM UTC

We are monitoring the impacted services
resolved Oct 21, 2025, 04:19 PM UTC

The impacted services are fully operational.

Read the full incident report →

Critical July 2, 2025

RealVNC Portal inaccessible

Detected by Pingoru: Jul 02, 2025, 11:21 AM UTC
Resolved: Jul 02, 2025, 04:26 PM UTC
Duration: 5h 5m

Affected: PortalPortalOn-Demand Assist - Downloads WebsiteAPI Access Service

Timeline · 5 updates

investigating Jul 02, 2025, 11:21 AM UTC

The RealVNC Connect portal website is currently unavailable. We are investigating the issue.
investigating Jul 02, 2025, 11:23 AM UTC

We are continuing to investigate this issue.
investigating Jul 02, 2025, 11:24 AM UTC

We are continuing to investigate this issue.
monitoring Jul 02, 2025, 03:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 02, 2025, 04:26 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 2, 2025

Devices missing from RealVNC Connect teams

Detected by Pingoru: Jun 02, 2025, 09:07 AM UTC
Resolved: Jun 03, 2025, 10:20 AM UTC
Duration: 1d 1h

Affected: Team Management Service

Timeline · 5 updates

investigating Jun 02, 2025, 09:07 AM UTC

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
identified Jun 02, 2025, 10:17 AM UTC

The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
identified Jun 02, 2025, 01:37 PM UTC

We are restoring data for the teams affected by this issue.
monitoring Jun 02, 2025, 06:02 PM UTC

We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
resolved Jun 03, 2025, 10:20 AM UTC

This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

Read the full incident report →

Minor May 12, 2025

Card payment form not loading correctly

Detected by Pingoru: May 12, 2025, 12:57 PM UTC
Resolved: May 19, 2025, 03:08 PM UTC
Duration: 7d 2h

Affected: Portal

Timeline · 3 updates

investigating May 12, 2025, 12:57 PM UTC

Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
monitoring May 12, 2025, 02:27 PM UTC

A fix has been implemented and we're monitoring the results
resolved May 19, 2025, 03:08 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 21, 2025

Small number of customers may not see all cloud-joined devices

Detected by Pingoru: Mar 21, 2025, 11:11 AM UTC
Resolved: Mar 28, 2025, 09:31 AM UTC
Duration: 6d 22h

Affected: Connectivity Service

Timeline · 4 updates

investigating Mar 21, 2025, 11:11 AM UTC

A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
identified Mar 26, 2025, 09:22 AM UTC

The issue has been identified and a fix is being implemented
monitoring Mar 26, 2025, 04:14 PM UTC

A fix has been applied to the affected customers and we are continuing to monitor the results.
resolved Mar 28, 2025, 09:31 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 11, 2025

RealVNC Cloud services issues

Detected by Pingoru: Feb 11, 2025, 11:23 AM UTC
Resolved: Feb 11, 2025, 02:46 PM UTC
Duration: 3h 22m

Affected: Connectivity ServiceAddress Book SynchronizationAccount authenticationPortalAPI Access ServiceTeam Management ServiceAudit Service

Timeline · 4 updates

investigating Feb 11, 2025, 11:23 AM UTC

Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.
identified Feb 11, 2025, 11:25 AM UTC

The issue has been identified and a fix deployed. Services are returning to normal operations.
monitoring Feb 11, 2025, 11:42 AM UTC

Services are back to normal operations. We are monitoring the status.
resolved Feb 11, 2025, 02:46 PM UTC

The incident has been resolved. Apologies for any inconvenience caused.

Read the full incident report →

Major November 28, 2024

Issue with Subscription Management and Billing

Detected by Pingoru: Nov 28, 2024, 09:48 AM UTC
Resolved: Nov 28, 2024, 11:32 AM UTC
Duration: 1h 44m

Affected: Portal

Timeline · 4 updates

investigating Nov 28, 2024, 09:48 AM UTC

We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.
identified Nov 28, 2024, 09:49 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 28, 2024, 10:11 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 28, 2024, 11:32 AM UTC

This incident has been resolved.

Read the full incident report →

Notice November 12, 2024

Some users not receiving emails from RealVNC systems

Detected by Pingoru: Nov 12, 2024, 01:11 PM UTC
Resolved: Nov 19, 2024, 06:09 PM UTC
Duration: 7d 4h

Affected: Team Management Service

Timeline · 4 updates

investigating Nov 12, 2024, 01:11 PM UTC

We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.
identified Nov 19, 2024, 11:29 AM UTC

The issue has been identified and we are working on a fix
monitoring Nov 19, 2024, 11:30 AM UTC

A fix has been identified and a fix has been implemented. We are continuing to monitor.
resolved Nov 19, 2024, 06:09 PM UTC

This incident has been resolved. We apologise for any inconvenience caused.

Read the full incident report →

Notice September 16, 2024

Intermittent issues signing in with EntraID Single Sign-On

Detected by Pingoru: Sep 16, 2024, 10:04 AM UTC
Resolved: Sep 19, 2024, 08:19 AM UTC
Duration: 2d 22h

Affected: Account authentication

Timeline · 8 updates

investigating Sep 16, 2024, 10:04 AM UTC

We are currently investigating the issue.
identified Sep 16, 2024, 12:19 PM UTC

The issue has been identified and a fix has been deployed. Please try signing in again.
identified Sep 16, 2024, 02:16 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 16, 2024, 02:18 PM UTC

A fix has been implemented and we are monitoring.
investigating Sep 17, 2024, 07:43 AM UTC

We are continuing to investigate the cause of this SSO issue which is affecting some customers.
investigating Sep 17, 2024, 08:04 AM UTC

We are continuing to investigate the cause of this SSO issue which is affecting some customers.
identified Sep 17, 2024, 09:42 AM UTC

The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.
resolved Sep 19, 2024, 08:19 AM UTC

The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

Read the full incident report →