Rasayel Outage History

Type: Incident Duration: 2 hours and 18 minutes Affected Components: Web App, Mobile App Oct 20, 08:39:34 GMT+0 - Monitoring - AWS (Amazon Web Services) is currently experiencing an outage that's affecting many online tools and services, including Rasayel. The AWS team is posting regular updates here: We are monitoring the situation closely, and we will update you as we learn more. Oct 20, 09:59:00 GMT+0 - Monitoring - Amazon AWS systems are now in recovery. Rasayel systems are returning to normal as well, and our team is monitoring the results. We will share another update once the issue is fully resolved. Oct 20, 10:57:54 GMT+0 - Resolved - This incident has been fully resolved. If you're still facing issues, please contact our support team at [email protected], or chat with us on WhatsApp.

Type: Incident Duration: 1 day, 13 hours and 10 minutes Affected Components: WhatsApp (Cloud API) Mar 11, 18:53:27 GMT+0 - Investigating - Meta has acknowledged an issue on their side, experiencing some disruption that impacts the receipt of incoming messages on WhatsApp Cloud API. They are experiencing some disruption impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. META's engineering teams are investigating the issue. They will provide another update within 4 hours or sooner if additional information is available. Mar 13, 08:03:10 GMT+0 - Resolved - This incident has been resolved by META

Type: Incident Duration: 7 hours and 19 minutes Affected Components: Web App, Website, Facebook Messenger, WhatsApp (Cloud API), Mobile App, WhatsApp (360dialog) Feb 5, 08:32:15 GMT+0 - Investigating - The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api) Feb 5, 15:04:24 GMT+0 - Resolved - META has reported that this issue has now been resolved. Feb 5, 07:45:51 GMT+0 - Investigating - 360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages. For more information refer to their [status page](https://status.360dialog.com/cm6r59kif000nhwyo48km38ut).

Type: Incident Duration: 38 minutes Affected Components: WhatsApp (Cloud API), WhatsApp (360dialog) Jan 22, 08:41:11 GMT+0 - Resolved - This incident has been resolved. Jan 22, 08:03:39 GMT+0 - Monitoring - Meta have reported an issue that is causing disruptions to the signup. Account creation using the Facebook Signup widget might fail. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

Type: Incident Duration: 15 minutes Affected Components: Web App, Mobile App Dec 20, 16:05:17 GMT+0 - Investigating - We’re currently experiencing some slowness in the Rasayel app. Our team is investigating the issue and working on a resolution as quickly as possible. We’ll keep you updated as soon as we learn more. If you have any questions or concerns, please reach out to our support team. Dec 20, 16:20:00 GMT+0 - Resolved - This incident has been resolved. We're back to normal now.

Type: Incident Duration: 2 hours and 35 minutes Affected Components: Web App Oct 15, 14:54:00 GMT+0 - Monitoring - Our email provider, SparkPost, is currently experiencing an outage. This issue may cause delays or problems with receiving important emails from us, including invites, signup confirmations, and other notifications. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly. Oct 15, 15:32:30 GMT+0 - Monitoring - Our email provider, SparkPost, has implemented a fix and we are monitoring the results. We will continue to keep an eye on the situation for any further issues. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly. Oct 15, 17:29:18 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day, 23 hours and 1 minute Affected Components: WhatsApp (360dialog) Oct 9, 13:00:00 GMT+0 - Identified - 360Dialog have reported that they've been experiencing an issue affecting templates submission, we're keeping a close eye on the situation and waiting for updates from 360Dialog. Refer to [360Dialog's status page](https://status.360dialog.com/) and subscribe for updates. Oct 11, 12:00:34 GMT+0 - Resolved - 360Dialog reported that the incident has been resolved.

Type: Incident Duration: 2 days and 36 minutes Affected Components: WhatsApp (360dialog) Sep 25, 13:07:30 GMT+0 - Monitoring - 360dialog have reported issues on their side communicating with Meta. Affected components: * Creating / updating templates * Updating profile information * Changing hosting provider Feel free to follow their status page here: Sep 25, 15:50:48 GMT+0 - Monitoring - 360dialog are reporting the majority of their functionality is back to normal. Templates should now be functioning as normal. We are continuing to monitor the situation. Sep 27, 13:43:54 GMT+0 - Resolved - 360dialog are reporting that everything is back to normal. We are continuing to monitor, and will update here if any further issues arise.

Type: Incident Duration: 1 hour and 49 minutes Affected Components: WhatsApp (Cloud API) Sep 20, 15:43:57 GMT+0 - Investigating - Meta are experiencing an ongoing issue with the signup service. You may experience issues when attempting to register a number. You can follow [Meta’s status page here](https://metastatus.com/whatsapp-business-api). We will update again as soon as we have more information. Sep 20, 17:33:26 GMT+0 - Resolved - Meta's team has deployed a fix for the major impact of setting up phone numbers and WhatsApp business account creation on WhatsApp Embedded Signup. this issue is now mitigated as of 4:45PM GMT+1\. Thank you for your patience.

Type: Incident Duration: 3 hours and 25 minutes Affected Components: WhatsApp (360dialog) Sep 16, 12:30:29 GMT+0 - Investigating - 360dialog have informed us of an ongoing issue that may impact your usage of the app. The features that may be affected are: * Updating templates * WhatsApp Flows * Updating the business profile from Rasayel * Rasayel Health Checks We are currently working with 360dialog to resolve these issues and will update you when we have more information. **At the moment, there is no impact on sending or receiving messages.** If you have issues in your number’s Health Center related to an unauthorized client, feel free to ignore this if the message sending is still working. Sep 16, 15:55:29 GMT+0 - Resolved - This incident has been resolved and health checks should be back to normal now.

Type: Incident Duration: 19 hours and 12 minutes Affected Components: WhatsApp (360dialog) Jun 27, 12:54:22 GMT+0 - Investigating - 360Dialog has reported an issue affecting Webhook events for On Premise numbers which can cause messages not being received. We're keeping an eye on the situation and we'll provide updates here as soon as we hear from 360Dialog. Refer to [360Dialog's status page](https://status.360dialog.com/clxx8ycai389560j3oq8j8lxip0) and subscribe for updates. Jun 27, 13:34:45 GMT+0 - Monitoring - 360Dialog reported that things should be back to normal now and they're keeping an eye on it. We'll also keep an eye and monitor how things goes and give you updates once we receive any from them. Refer to [360Dialog's status page](https://status.360dialog.com/clxx8ycai389560j3oq8j8lxip0) and subscribe for updates. Jun 28, 08:06:10 GMT+0 - Resolved - 360Dialog stated that the issue is now resolved and things are back to normal.

Type: Incident Duration: 19 hours and 49 minutes Affected Components: WhatsApp (Cloud API), WhatsApp (360dialog) Jun 26, 12:35:00 GMT+0 - Monitoring - Meta has reported an issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs, we're keeping an eye on the situation and waiting for updates from Meta. Refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates. Jun 26, 16:05:40 GMT+0 - Monitoring - Meta has identified the issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs and are currently deploying a fix, we're still keeping an eye here and will post updates as soon as we hear back from Meta. Refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates. Jun 27, 08:23:41 GMT+0 - Resolved - Meta have marked the issue as resolved, templates should now function as normal.