Rasayel experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 08:39 AM UTC
Type: Incident Duration: 2 hours and 18 minutes Affected Components: Web App, Mobile App Oct 20, 08:39:34 GMT+0 - Monitoring - AWS (Amazon Web Services) is currently experiencing an outage that's affecting many online tools and services, including Rasayel. The AWS team is posting regular updates here: We are monitoring the situation closely, and we will update you as we learn more. Oct 20, 09:59:00 GMT+0 - Monitoring - Amazon AWS systems are now in recovery. Rasayel systems are returning to normal as well, and our team is monitoring the results. We will share another update once the issue is fully resolved. Oct 20, 10:57:54 GMT+0 - Resolved - This incident has been fully resolved. If you're still facing issues, please contact our support team at [email protected], or chat with us on WhatsApp.