Rasayel incident

Issues with misreported 360dialog health checks

Minor Resolved View vendor source →

Rasayel experienced a minor incident on September 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 12:30 PM UTC
Resolved
Sep 16, 2024, 12:30 PM UTC
Duration
—
Detected by Pingoru
Sep 16, 2024, 12:30 PM UTC

Update timeline

  1. resolved Sep 16, 2024, 12:30 PM UTC

    Type: Incident Duration: 3 hours and 25 minutes Affected Components: WhatsApp (360dialog) Sep 16, 12:30:29 GMT+0 - Investigating - 360dialog have informed us of an ongoing issue that may impact your usage of the app. The features that may be affected are: * Updating templates * WhatsApp Flows * Updating the business profile from Rasayel * Rasayel Health Checks We are currently working with 360dialog to resolve these issues and will update you when we have more information. **At the moment, there is no impact on sending or receiving messages.** If you have issues in your number’s Health Center related to an unauthorized client, feel free to ignore this if the message sending is still working. Sep 16, 15:55:29 GMT+0 - Resolved - This incident has been resolved and health checks should be back to normal now.