Rapid7 experienced a major incident on August 12, 2025, lasting 7d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 12, 2025, 04:09 AM UTC
We are currently investigating an issue causing slow response times and timeouts for some requests to our Public API. Our engineering team is working to identify the root cause and restore normal performance.
- monitoring Aug 12, 2025, 10:02 PM UTC
We have implemented fixes that have stabilized our Public API and resolved the recent timeout errors. API availability has returned to normal levels, and we are now actively monitoring its performance. While the service is stable, some requests may experience higher than normal latency. Our team is continuing to deploy performance enhancements to restore normal response times.
- investigating Aug 13, 2025, 01:27 PM UTC
Our engineering team is working to identify the root cause and restore normal performance. During our monitoring we have detected an increase in slow response times and timeouts to our Public API.
- investigating Aug 13, 2025, 03:11 PM UTC
We are investigating intermittent performance issues with the Public API in the US1 region. Some requests may experience slower-than-normal response times or occasional timeouts. Our engineering teams are actively working on optimizations to restore normal API performance.
- monitoring Aug 14, 2025, 01:16 AM UTC
The Public API in the us-east-1 region is stable and available. We are continuing to monitor API latency and error rates, and are investigating isolated reports of performance degradation from specific customers.
- monitoring Aug 14, 2025, 11:18 AM UTC
The Public API in the us-east-1 region is stable and available. We are continuing to monitor API performance and availability.
- resolved Aug 19, 2025, 09:05 AM UTC
This incident has been resolved.