Rapid7 incident

Degradation in loading Exposure Analytics Dashboards in InsightVM

Minor Resolved View vendor source →

Rapid7 experienced a minor incident on August 13, 2025 affecting User Interface, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 03:10 PM UTC
Resolved
Aug 19, 2025, 09:05 AM UTC
Duration
5d 17h
Detected by Pingoru
Aug 13, 2025, 03:10 PM UTC

Affected components

User Interface

Update timeline

  1. investigating Aug 11, 2025, 07:26 PM UTC

    We have identified an issue where some customers may be experience problems loading EA Dashboards. The engineering team is actively investigating the issue.

  2. investigating Aug 11, 2025, 11:33 PM UTC

    We are continuing to investigate the issue impacting the availability of EA Dashboards for some customers. Our team is making progress in isolating the root cause. We’ll share another update as soon as we have more details.

  3. monitoring Aug 12, 2025, 01:31 AM UTC

    EA Dashboards and public API services are restored. Remediation Projects and Goals/SLAs processing has been temporarily paused to ensure data accuracy. Our teams are working to restore full functionality.

  4. monitoring Aug 12, 2025, 04:05 AM UTC

    We have implemented a fix to address slow dashboard loading times, and we are now actively monitoring the system to ensure stability and performance. While the majority of users should see normal performance, some may still experience intermittent slowness.

  5. monitoring Aug 12, 2025, 10:02 PM UTC

    Dashboard performance have returned to normal, and our monitoring confirms that this issue is no longer occurring. We will continue to monitor the platform closely.

  6. monitoring Aug 13, 2025, 03:10 PM UTC

    Dashboard performance in the US1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

  7. monitoring Aug 14, 2025, 01:17 AM UTC

    Dashboard performance in the us-east-1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

  8. monitoring Aug 14, 2025, 11:17 AM UTC

    Dashboard performance in the us-east-1 region has remained stable, with high availability and low latency. We are continuing to monitor to ensure stability persists.

  9. resolved Aug 19, 2025, 09:05 AM UTC

    This incident has been resolved.