Rainbow incident

Rainbow Hybrid Telephony – 3AZ Infrastructure Migration

Minor Resolved View vendor source →

Rainbow experienced a minor incident on July 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 06:00 AM UTC
Resolved
Jul 19, 2026, 06:00 AM UTC
Duration
—
Detected by Pingoru
Jul 19, 2026, 06:00 AM UTC

Update timeline

  1. resolved Jul 19, 2026, 06:00 AM UTC

    Type: Maintenance Duration: 16 hours and 7 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony Jul 16, 09:32:36 GMT+0 - Identified - As part of the ongoing Rainbow migration to the new 3AZ infrastructure, ALE will start the progressive migration of Hybrid Telephony connectivity components from July 19. After this operation, customer PBX new connections will be progressively re-established to the new 3AZ infrastructure. The operation is designed to be transparent for customers. No major service impact is expected; however, short telephony re-registrations may occur for some users during specific migration steps. Our teams will closely monitor the platform throughout the operation. 🚨Customers are reminded to ensure that the latest Rainbow Network Requirements are implemented in their firewall and security policies: Jul 19, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 19, 22:06:35 GMT+0 - Completed - Maintenance has completed successfully.