Rainbow incident

Rainbow Call Queues – 3AZ Infrastructure Migration

Minor Resolved View vendor source →

Rainbow experienced a minor incident on July 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 06:00 PM UTC
Resolved
Jul 20, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Jul 20, 2026, 06:00 PM UTC

Update timeline

  1. resolved Jul 20, 2026, 06:00 PM UTC

    Type: Maintenance Duration: 30 minutes Affected Components: [EMEA] Rainbow Hub Voice Services Jul 16, 13:41:45 GMT+0 - Identified - As part of the ongoing Rainbow migration to the new 3AZ infrastructure, ALE will perform a migration of Call Queue components. This operation is planned on July 20 at 20:00 CEST and is expected to impact Rainbow Call Queue services for up to 30 minutes. During this operation, customers using Call Queues will experience temporary service interruptions. Our teams will closely monitor the platform throughout the operation. 🚨Reminder: Please ensure that the latest Rainbow Network Requirements are implemented in your firewall and security policies to avoid connectivity issues during the ongoing migration. Rainbow Network Requirements: Jul 20, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 20, 18:30:00 GMT+0 - Completed - Maintenance has completed successfully