Elevated latency and packet loss on Edge Network in US regions

Update timeline

1. investigating Jul 02, 2026, 07:44 AM UTC

   We are aware of elevated latency and packet loss affecting users in US regions. Users may experience increased response times or intermittent connectivity issues. We are actively investigating and will provide updates as we learn more.

2. identified Jul 02, 2026, 07:50 AM UTC

   We have traced the elevated latency and packet loss affecting US regions to an issue with an upstream fiber provider. We are pulling the affected provider from our network path to route traffic around the disruption. While this reroute is in progress, users in US regions may continue to experience increased response times or intermittent connectivity, and private networking between regions may also be affected.

3. identified Jul 02, 2026, 08:34 AM UTC

   Traffic continues to route around the affected upstream fiber provider following our earlier reroute. We are seeing conditions in US regions improve, but latency and packet loss have not fully returned to baseline, and cross-region private networking may still be intermittent. We are continuing to work toward full recovery and are monitoring closely.

4. identified Jul 02, 2026, 08:52 AM UTC

   The issue affecting US regions has worsened and is now causing widespread disruption. Many users may experience failed connections, significantly elevated latency, and packet loss, and private networking between regions is heavily degraded. This impacts all traffic into and out of our US East region. Our earlier reroute has not fully mitigated the impact. We are working on adjusting our network path to restore service as quickly as possible. We will provide the next update within 30 minutes.

5. identified Jul 02, 2026, 09:04 AM UTC

   We are beginning to see recovery across US regions as our network path adjustments take effect. Connectivity is improving and latency and packet loss are trending back toward normal, though some users may still experience intermittent issues, including with private networking between regions. We are continuing to work toward full service restoration.

6. identified Jul 02, 2026, 09:49 AM UTC

   Recovery across US regions is continuing as our network path adjustments hold, and latency and packet loss are trending back toward normal. Some users may still experience intermittent connectivity, including with private networking between regions. Services with attached volumes in US East may experience slower read and write performance as storage recovers. We are continuing to work toward full restoration and will provide the next update within 30 minutes.

7. identified Jul 02, 2026, 10:29 AM UTC

   We are continuing to work toward full restoration across US regions. Conditions remain improved from earlier, but the incident is not yet fully resolved, and some users may still see intermittent connectivity, including with private networking between regions, and slower volume performance in US East.

8. monitoring Jul 02, 2026, 11:49 AM UTC

   Full connectivity has been restored across US regions. Our network path adjustments are holding, latency and packet loss have returned to normal, and private networking between regions and volume performance in US East have recovered. We are monitoring closely to confirm everything remains stable before marking this incident resolved.

9. resolved Jul 02, 2026, 12:01 PM UTC

   This incident has been resolved. A post-mortem of this incident will be published once ready. We apologize for the disruption. If you continue to experience any issues, please reach out at https://station.railway.com.