Railway incident

Build Log Delivery Delays

Resolved after 4 hours 22 minutes, affecting Observability (Logs), on May 27, 2026.

resolved May 27, 2026, 09:41 PM UTC

We have confirmed that the build log delivery issue has been resolved. Build logs are now being delivered successfully and metrics have returned to normal levels. We apologize for the disruption. Build logs from the affected window may be permanently missing. Your running applications were not affected at any point during this incident.

Started
May 27, 2026, 05:19 PM UTC
Resolved
May 27, 2026, 09:41 PM UTC
Duration
4h 22m
Detected by Pingoru
May 27, 2026, 05:19 PM UTC

Affected components

Observability (Logs)

Update timeline

  1. investigating May 27, 2026, 05:19 PM UTC

    We are investigating an issue affecting build log delivery. Some build logs may be missing or incomplete for deployments since approximately 14:46 UTC. Your running applications are not affected, and historical logs from before this window remain available. We are actively investigating and will provide updates as we learn more.

  2. monitoring May 27, 2026, 06:03 PM UTC

    We have deployed a fix for the build log delivery issue and are now monitoring to confirm full recovery. Some build logs from the affected window (approximately 14:46–17:53 UTC) will be permanently missing. We will provide a further update once we have confirmed stability.

  3. investigating May 27, 2026, 06:22 PM UTC

    While monitoring, we continued to see periods where build logs may be missing or incomplete. The earlier fix addressed part of the underlying issue, but the problem has not been fully resolved. We are actively investigating. Your running applications are not affected. We will provide a further update as we learn more.

  4. investigating May 27, 2026, 07:16 PM UTC

    We are continuing to investigate the build log delivery issue. We are still seeing periods where build logs may be missing or incomplete, and have not yet reached a full resolution. Your running applications are not affected. We will provide a further update as we learn more.

  5. identified May 27, 2026, 08:35 PM UTC

    We have identified the cause of the build log delivery issue. We have deployed a fix to address this and are in the process of rolling it out across our build infrastructure. We are monitoring for recovery and will provide a further update once we have confirmed stability. Your running applications are not affected. Build logs from the affected window may be permanently missing.

  6. monitoring May 27, 2026, 09:19 PM UTC

    We have identified and resolved the underlying cause of the build log delivery issue. A fix has been deployed and we are now monitoring to confirm full recovery. Your running applications are not affected. Build logs from the affected window may be permanently missing. We will provide a further update once we have confirmed stability.

  7. resolved May 27, 2026, 09:41 PM UTC

    We have confirmed that the build log delivery issue has been resolved. Build logs are now being delivered successfully and metrics have returned to normal levels. We apologize for the disruption. Build logs from the affected window may be permanently missing. Your running applications were not affected at any point during this incident.

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