Storage and networking issues affecting some services in US West

Update timeline

1. investigating Aug 29, 2026, 01:38 AM UTC

   We are aware of an issue affecting some services hosted in our US West region. Users may experience services that are unavailable, stuck restarting, or experiencing slow connectivity. We are actively investigating this issue. We will provide updates as we learn more.

2. investigating Aug 29, 2026, 01:45 AM UTC

   We have isolated the issue to our storage infrastructure in US West. Affected services may experience problems starting up, slow or unavailable storage, and degraded private network connectivity. We are actively working to resolve the storage issue. We will provide updates as we learn more.

3. monitoring Aug 29, 2026, 02:08 AM UTC

   We have identified the root cause of the storage and networking issues affecting some services in US West. A hardware fault in our physical infrastructure caused degraded connectivity to our storage cluster. We have isolated the affected hardware, taken it out of rotation, and are seeing recovery. We will continue to monitor and provide updates as services stabilize.

4. resolved Aug 29, 2026, 02:18 AM UTC

   The storage and networking issues affecting some services in US West have been resolved. The hardware fault in our physical infrastructure has been isolated and removed from rotation, and all services have recovered. We apologize for any inconvenience. If you continue to experience issues, please contact support at https://station.railway.com.