Resolved after 1 hour 28 minutes, affecting All Telcos and All Telcos and 1 more, on July 24, 2026.
Dear Valued Client, We are glad to inform you that we are now observing normal flow of transfers to Mpesa in Tanzania. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued patience while we worked to restore services. Regards, Rafiki Operations Team.
Affected components
Update timeline
- investigating Jul 24, 2026, 06:51 PM UTC
Transaction Performance: FULL OUTAGE
- investigating Jul 24, 2026, 07:01 PM UTC
Dear valued client, We are currently experiencing a downtime processing transactions to Mpesa in Tanzania. We advise that you hold traffic until this is resolved. We commit to providing you with regular updates on the progress towards resolving this issue. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.
- resolved Jul 24, 2026, 08:17 PM UTC
This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Partner Outage
- resolved Jul 24, 2026, 08:19 PM UTC
Dear Valued Client, We are glad to inform you that we are now observing normal flow of transfers to Mpesa in Tanzania. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued patience while we worked to restore services. Regards, Rafiki Operations Team.
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