Resolved after 11 hours 39 minutes, on August 3, 2026.
Dear Valued Client, We are glad to inform you that we are now observing normal flows to Mobile Money in Uganda We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.
Update timeline
- investigating Aug 03, 2026, 07:14 AM UTC
Dear Valued Client, We are currently experiencing a service disruption affecting transfers to Mobile Money in Uganda due to an outage with our processing partners. Kindly suspend traffic while the issue is being resolved. We are actively working with our partner to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Kind regards, Rafiki Operations.
- monitoring Aug 03, 2026, 10:26 AM UTC
Dear Valued Client, We are glad to inform you that we are now observing normal flows to Mobile Money in Uganda We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.
- resolved Aug 03, 2026, 06:54 PM UTC
The incident has now been resolved.
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