Rafiki incident

Incident affecting AIRTEL in RWANDA 🇷🇼

Resolved after 3 days 5 hours, on August 1, 2026.

resolved Aug 04, 2026, 10:10 PM UTC

This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other

Started
Aug 01, 2026, 04:18 PM UTC
Resolved
Aug 04, 2026, 10:10 PM UTC
Duration
3d 5h
Detected by Pingoru
Aug 01, 2026, 04:18 PM UTC

Update timeline

  1. investigating Aug 01, 2026, 04:18 PM UTC

    Transaction Performance: FULL OUTAGE

  2. monitoring Aug 04, 2026, 12:34 PM UTC

    Dear Valued Client, We are glad to inform you that we are now observing normal flows to Airtel in Rwanda. We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team

  3. monitoring Aug 04, 2026, 03:40 PM UTC

    Disbursements previously impacting AIRTEL in RWANDA 🇷🇼 are now fully OPERATIONAL 🟢. Please resume transaction processing if you haven't already ✅ We will continue to monitor performance before marking this incident as fully resolved.

  4. resolved Aug 04, 2026, 10:10 PM UTC

    This incident is now resolved ✅ Please resume transaction processing if you haven't already. Cause: Other

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