pingoru pingoru Rad AI had 23 outages in the last 2 years totaling 25h 50m of downtime, averaging 0.9 incidents per month.
There were 23 Rad AI outages since April 9, 2025 totaling 25h 50m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are aware of issues affecting HL7 and are actively investigating. We will provide updates as more information becomes available.
Our engineers have identified and fixed the issue and will continue to monitor.
Some customers may be experiencing a degraded service on Reporting. Our Engineering Team is working on the issue and will provide updates as more information is available.
The issue has been resolved.
We are aware of issues affecting Rad AI services due to an outage in our primary cloud provider. Our team is actively investigating and working to resolve the situation. We will provide updates as more information becomes available.
Our cloud provider has fixed their outage and connectivity has been restored to all RadAI products.
We are investigating an issue where selecting an observation from the list may cause the Reporting application to close the report for some users. If you have any questions, please reach out to [email protected].
We are investigating an issue affecting OmniReport. Users may experience degraded performance. Updates will be provided as we learn more.
We have identified the root cause of the Omni Report outage. All services should now be restored to normal operations, but we are continuing to monitor closely.
Users of Reporting EAP may be experiencing issues with logging in. Our teams have identified the issue and are working on a resolution.
EAP is now available for everyone
We are currently investigating an issue with the Advanced Speech engine for Reporting. Advanced Speech engine users should switch to the Standard Speech model. We will provide an update by 7:40 EST.
Some users are reporting issues with Reporting with login failures or spinning.
We are currently investigating feedback due to the degraded speech service.
The speech service is now back to normal.
Rad AI is currently down due to an ongoing issue. Our team is actively working on a fix and will provide updates shortly.
Services to the Reporting Client have been fully restored.
We are seeing an increased number of timeouts for the Impressions service. Our teams are investigating.
We have identified the root cause of the Omni Impression generation problem, and the issue is now resolved. Impressions should now be functioning as intended. Thank you!
We are seeing an increase in timeouts for the recommendation within the Impression service. Our teams are investigating.
Our recommendation service is now stable. Thank you for your patience!
We are actively investigating a latency issue that may impact user login and report signing.
The latency issue with Login and Report signing is resolved. FHIR connection has returned to normal, and we will continue to monitor.
Latency has returned to normal on the Reporting platform, and we will continue to monitor.
We are currently investigating reports of increased latency and intermittent service outages. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
We are currently investigating latency issues with Omni and Omnibox.
We are currently experiencing latency and intermittent outages affecting the Omni Impression application. Users may notice delays in impression generation or periods where the application is unavailable. Our engineering team is actively investigating and working to restore normal performance.
The issue causing latency and intermittent outages in Omni Impression has been resolved. All services are now operating normally.
We are currently working on resolving the crashing and error issues affecting Reporting.
We have reverted the Reporting app to the previous release.
Update 1: Cloudfare has reported the issue is resolved and all internal testing is successful with the Rad AI applications. Cloudfare currently has a global network outage. We are closely monitoring the situation and will update impacts to Rad AI as soon as our teams complete initial investigation. https://www.cloudflarestatus.com/
Some Reporting and Continuity customers maybe experiencing degradation due to the AWS outage (https://health.aws.amazon.com/health/status). We are currently monitoring the situation and will update as we have additional information.
We are stabilized now. We are monitoring closely but message processing is back to normal throughput with no elevated error rates. Latest AWS Update (Oct 20 2:48 PM PDT): "We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours. We will provide an update by 3:30 PM PDT."
Certain functions of Reporting are inaccessible for some users. Our team is currently investigating.
All services are back up.
Some users report having trouble using the Omni Report functionality in Rad AI Reporting this morning. We are investigating this issue and will provide an update once normal service is restored.
The earlier issue with Omni Report has been resolved and should be functioning normally now. Please contact Support if you experience any further issues.