Rad AI incident
Reporting/Continuity Degradation Due to AWS Outage
Rad AI experienced a major incident on October 20, 2025 affecting Reporting (Reporting) and Continuity (Continuity), lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:00 PM UTC
Some Reporting and Continuity customers maybe experiencing degradation due to the AWS outage (https://health.aws.amazon.com/health/status). We are currently monitoring the situation and will update as we have additional information.
- resolved Oct 20, 2025, 10:28 PM UTC
We are stabilized now. We are monitoring closely but message processing is back to normal throughput with no elevated error rates. Latest AWS Update (Oct 20 2:48 PM PDT): "We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours. We will provide an update by 3:30 PM PDT."