Rackspace Cloud Office incident

PHP Vulnerabilities

Ongoing since 01:20 AM UTC, affecting Rackspace Email & Apps.

monitoring Nov 11, 2026, 01:20 AM UTC

Email hosting Engineering team is aware of the recently identified critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619). Engineers are actively monitoring vendor advisories and coordinating the availability of security patches. While vendors have started releasing updates, some packages are still being synchronized with our repositories. Engineers have identified an API Wiki site that may be susceptible to these CVEs http://api-wiki.apps.rackspace.com/api-wiki/. Pre-emptively and as a precaution to protect customers and systems, this site will be taken offline until further notice. This action should not disrupt Admin Email Hosting functionality and services. The action will only impact access to the API Wiki documentation. Customers who continue to require access to the API Wiki content are advised to engage the Support team. The documentation remains available and can be delivered through alternative means. We will continue monitoring developments and provide further updates as appropriate.

Started
Nov 11, 2026, 01:20 AM UTC
Resolved
Ongoing
Duration
● 2h 1m
Detected by Pingoru
Nov 11, 2026, 01:20 AM UTC

Affected components

Rackspace Email & Apps

Update timeline

  1. monitoring Nov 11, 2026, 01:20 AM UTC

    Email hosting Engineering team is aware of the recently identified critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619). Engineers are actively monitoring vendor advisories and coordinating the availability of security patches. While vendors have started releasing updates, some packages are still being synchronized with our repositories. Engineers have identified an API Wiki site that may be susceptible to these CVEs http://api-wiki.apps.rackspace.com/api-wiki/. Pre-emptively and as a precaution to protect customers and systems, this site will be taken offline until further notice. This action should not disrupt Admin Email Hosting functionality and services. The action will only impact access to the API Wiki documentation. Customers who continue to require access to the API Wiki content are advised to engage the Support team. The documentation remains available and can be delivered through alternative means. We will continue monitoring developments and provide further updates as appropriate.

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