R2Capital incident
Contract Signing Provider Issue Impacting Application Approvals
Resolved after 23 hours 2 minutes, on May 3, 2025.
Starting on May 3rd, 2025 at 12:58 UTC, our systems detected a significant drop in the number of approved applications. After investigation, we identified an issue with our contract signing provider, which was preventing contract generation. The issue was escalated to the provider and resolved on May 5th, 2025 at 12:00 UTC. We are currently monitoring to ensure the service remains fully restored. Thank you for your patience.
Update timeline
- resolved May 05, 2025, 01:45 PM UTC
Starting on May 3rd, 2025 at 12:58 UTC, our systems detected a significant drop in the number of approved applications. After investigation, we identified an issue with our contract signing provider, which was preventing contract generation. The issue was escalated to the provider and resolved on May 5th, 2025 at 12:00 UTC. We are currently monitoring to ensure the service remains fully restored. Thank you for your patience.
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