Status Update - Trust Center Outage

Update timeline

1. investigating Dec 04, 2025, 08:20 PM UTC

   We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

2. investigating Dec 04, 2025, 08:25 PM UTC

   We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

3. investigating Dec 04, 2025, 08:31 PM UTC

   We have identified only a subset of Trust Centers are impacted and are working through our Incident Response process to identify and resolve the issue.

4. monitoring Dec 04, 2025, 08:36 PM UTC

   All Trust Centers are now operational and we continue to monitor this situation and identify a root case.

5. monitoring Dec 04, 2025, 08:39 PM UTC

   We are continuing to monitor for any further issues.

6. identified Dec 04, 2025, 08:42 PM UTC

   Unfortunately this issue has recurred for a subset of Trust Centers and continue to investigate with a high priority. We apologize for this disruption.

7. monitoring Dec 04, 2025, 08:55 PM UTC

   Trust Centers are operational and we continue to monitor this with a high priority.

8. monitoring Dec 04, 2025, 09:04 PM UTC

   We have identified that this issue has recurred but are working to address the underlying root cause with urgency to fully restore stable service to the impact set of Trust Centers. We apologize for this issue.

9. monitoring Dec 04, 2025, 09:26 PM UTC

   We have identified and addressed the root cause that led to this issue recurring. We believe that we have addressed the underlying issue, but continue to monitor and investigate.

10. resolved Dec 04, 2025, 10:00 PM UTC

    We believe this incident is fully resolved and apologize for the disruption.