Errors on Hosted Trust Centers

Update timeline

1. investigating Apr 02, 2026, 03:01 PM UTC

   Unfortunately this error has recurred with 502 errors on hosted Trust Centers. We are investigating with high priority.

2. monitoring Apr 02, 2026, 03:03 PM UTC

   The errors that recurred have now resolved and we continue to monitor the situation with Trust Centers up as expected.

3. investigating Apr 02, 2026, 04:29 PM UTC

   We are still seeing sporadic errors on Hosted Trust. Due to this, we are re-opening the investigation stage. We are working with our platform provider to zero in on the specific cause and determine next steps from there.

4. identified Apr 02, 2026, 04:35 PM UTC

   We have identified a potential fix to resolve these errors and are working on releasing it.

5. monitoring Apr 02, 2026, 05:05 PM UTC

   We have deployed a fix and are currently no longer observing DNS errors. We will continue to monitor for stability.

6. resolved Apr 02, 2026, 05:29 PM UTC

   This incident has been fully resolved. We have confirmed that DNS errors affecting Hosted Trust Centers are no longer occurring and the service is operating normally. We will continue to monitor to ensure ongoing stability. We apologize for any disruption this caused.