Service disruption affecting payments and online banking

Update timeline

1. investigating Nov 10, 2026, 06:37 AM UTC

   We are aware of an issue affecting Westpac’s systems. This is impacting our customers’ ability to make and receive payments and access online banking services, as well as our ability to process some payments. We are investigating and working to restore normal service as a priority and thank you for your patience. The next update is expected this evening, Tuesday 10 November.

2. investigating Nov 10, 2026, 08:42 AM UTC

   Services are improving, although full service has not yet been restored. Please do not resubmit any payments you have already submitted. They will be processed as services are restored. Thank you for your patience as we continue working to restore normal service. We expect to provide another update by 9.00pm on Tuesday 10 November, or earlier if there is a significant change.

3. investigating Nov 10, 2026, 11:15 AM UTC

   Some payment and online banking services remain affected. Customers may experience delays making and receiving payments, with some payments now due to be processed tomorrow, Wednesday 11 November. Please do not resubmit payments you have already submitted. They will be processed as services are restored. We’re working to restore normal service and apologise for the continued disruption. Thank you for your patience. Our next update is expected tomorrow morning, Wednesday 11 November, by 8.30am.