pingoru pingoru Qvalent had 6 outages in the last 2 years totaling 17h 42m of downtime, averaging 0.2 incidents per month.
There were 6 Qvalent outages since July 29, 2025 totaling 17h 42m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Please be advised that at 9:13am on Wednesday June 10, 2026, we experienced an unplanned partial outage of our QuickStream application. This outage prevented login access to QuickStream/QuickPortal. QuickTerminal was also unavailable. Full service was restored at 9:27am.
Please be advised that at 10:38am on Wednesday April 8, 2026, we experienced an unplanned outage of our QuickStream, PayWay, PaymentsPlus and QuickSuper applications. Access to the affected applications was partially restored at 12:04pm, with full service restored by 12:51pm.
Please be advised that we are experiencing some delays in bank statement delivery today. The root cause has been identified and is currently being fixed. All Qvalent applications remain online, however our service levels have been impacted as a result of this upstream issue. Whilst we don't currently have an ETA for bank statements to be delivered, we are expecting that they will be delivered later today. We apologise for any inconvenience caused.
Please be advised that all bank statements for Thursday, December 31, 2025, have now been delivered. We again apologise for any inconvenience.
Please be advised that we are experiencing issues with some downstream systems, root cause unknown. While all Qvalent applications remain online, we are experiencing some degradation of service levels as a direct result of this issue.
The downstream issues have now been resolved and all Qvalent applications are operating at full capacity.
Please be advised that between 10:28am and 12:41pm on Thursday November 6, 2025, we experienced intermittent connection issues when some customers were attempting to process payments via QuickWeb. The affected applications were restarted at 12:41pm, with full service restored at 12:44pm. QuickWeb was not available at all during this 3-minute window.
Please be advised that we are currently aware of issues accessing QuickStream in the TEST (non-Production) environment. The team are currently investigating the cause of the issue and working to bring all affected applications back online. We do not have an ETA at this stage, but please be reminded that our non-Production environment is available on a best-endeavours basis only. We apologise for the inconvenience.
Access to QuickStream in the TEST (non-Production) environment has been completely restored.
This incident has been resolved.