Quickpay incident

Connection issue to Nets platform.

Notice Resolved

Quickpay experienced a notice incident on May 21, 2026 affecting Payment, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:07 AM UTC
Resolved
May 21, 2026, 01:59 PM UTC
Duration
6h 52m
Detected by Pingoru
May 21, 2026, 07:07 AM UTC

Affected components

Payment

Update timeline

  1. identified May 21, 2026, 07:07 AM UTC

    Payments with Nets acquirer are currently having problems due to connection issue. We have reached out to Nets for status whom report back that they have problems with authorizations trafic. This affects acquirer Nets, NetsTeller, Bambora, Handelsbanken and Elavon We are currently investigating this incident.

  2. identified May 21, 2026, 09:12 AM UTC

    No further update from Nets yet but if you also have an agreement with Clearhaus we suggest untill this problem is solved to disabled nets as acquirer in settings -> acquirer to allow for those paying with visa-dankort to be sent towards Clearhaus instead (be aware of this might cause a higher card fee than dankort)

  3. monitoring May 21, 2026, 01:10 PM UTC

    We are seeing transactions through Nets' platform are starting to be successful again but will keep an eye on the progress.

  4. resolved May 21, 2026, 01:59 PM UTC

    This incident has been resolved.