Quick Base Outage History

As of 8:39 AM Eastern US Time the AI functionalities have been restored.

The issue was identified and it has been resolved. The potentially impacted services were Pipelines Quickbase webhooks Automations Actions Emails We are still investigating further and will provide more information in the root cause analysis.

Related Quickbase services remain operating normally. An issue introduced during a release interrupted the processing of certain workflow trigger events. As a result, some workflows triggered by changes in Quickbase tables may not have run as expected. This may have impacted: Pipelines Automations Actions Quickbase Webhooks The affected workflows were those triggered by table activity such as record creation, edits, or deletions. No scheduled workflows were impacted by this. Customers may not see errors or other indicators for workflows that did not run. We recommend reviewing critical activity during the impacted window and validating any downstream processes that should have been triggered by record changes. No action is required for workflows triggered outside the impacted timeframe. We are continuing to finalize impact analysis and will provide additional information to impacted customers as appropriate.

An issue introduced during a production release modified a critical configuration setting responsible for sending table-triggered workflow events into Quickbase’s internal queueing system. With that setting absent, the system defaulted to not queueing those events, causing some Pipelines, Webhooks, Automations, and Actions triggered by record changes to not run during the impacted window. Scheduled workflows were not impacted. The issue was resolved by restoring the configuration setting, but some events from the impacted period could not be replayed because they were never successfully queued.

Our hosting provider has deployed a fix for this issue and Quickbase University is working properly again. This incident is closed.

This issue was caused by an unexpected spike in traffic that impacted a vendor supporting the QB University platform. The spike triggered a failure in the vendor’s internal health checks, which temporarily affected login and access to parts of the platform. The vendor identified the issue and restored service shortly after. They have since implemented a fix to prevent this specific failure scenario from recurring. We are working with the vendor to ensure additional monitoring, scaling safeguards, and change management controls are in place to reduce the risk of similar disruptions in the future.

Quickbase Help is performing normally again. We will provide a root cause once it's available. This incident is closed.

This issue was caused by an unexpected increase in traffic that temporarily impacted the Quickbase Help site (help.quickbase.com). Our hosting provider quickly identified the issue and put protections in place to stabilize traffic. Performance returned to normal shortly after. Our hosting provider has created additional monitoring and safeguards to help prevent this kind of disruption in the future.