Quick Base Outage History

The vendor latency has been resolved and all systems are back to normal operations.

The degradation was caused by a downstream issue at our platform provider, not by Quickbase. They experienced an internal service disruption in their us-central1 region that affected the infrastructure Quickbase relies on to boot and run instances. The disruption caused the slower scaling and execution times customers saw with Pipelines usage.

Data ingestion has been refined to mitigate potential delays. Additional research and a root cause will be forthcoming.

The provider has resolved the incident, and our platform operations are back to normal. During the impacted timeframe, customers may have experienced issues accessing Audit Logs and Platform Analytics. There was no data loss, and everything has been fully restored.

Microsoft has confirmed the delay was caused by an issue within their Office 365 email infrastructure, which affected delivery to O365 recipients broadly and was not specific to email sent from the Quickbase platform. Microsoft implemented a fix on their end, and we confirmed delivery returned to normal as of 8:40 AM Eastern. This incident is closed.

Our hosting provider has deployed a fix for this issue and Quickbase University is working properly again. This incident is closed.

The issue was caused by a change implemented by our vendor that unexpectedly impacted authentication to QB University. Once the issue was identified, the vendor rolled back the change, restoring normal service. We confirmed with the vendor improvements to change validation and monitoring are in place to reduce the risk of similar issues occurring in the future. There was no impact to the Quickbase platform that hosts our customers' applications. The issue was specific to QB University only.

The Pave team has implemented a fix for the issue and as of 10:44 AM Eastern US Time, Pave is back online. Users may have been unable to access Pave apps between 10:12 and 10:44 AM Eastern US Time. The Pave team is actively investigating the root cause and will provide more information as it becomes available.

As of 7:12 AM Eastern US Time, the Quickbase US platform is operating normally. We are actively investigating the cause and will post a root cause once we have it. This incident is closed.

The preliminary root cause is a regional Internet outage in the Western Unites States, or a localized Internet outage in or around the hosting facility in which the Quickbase US platform is actively located. We are awaiting further updates from our hosting partner. As a reminder, in order to ensure the availability of the US instance of the Quickbase platform, Quickbase hosts the platform in two geographically diverse locations; Ohio (USA) and Oregon (USA). Quickbase US can run actively in only one location at a time with the other location running in standby mode. Since June 6, 2026, Quickbase US has been active in our Oregon location, which is in the Western United States. This outage was too shortlived to trigger a switch to our Ohio location. You can read more about how we ensure the availability of Quickbase US in our Trust Center.

The database maintenance is complete with no observed issues for Automations or Webhooks. The periods where errors occurred were less than 1 minute each. This incident is closed.

The issue affecting Forms and Dashboards was resolved as of 1:11 PM ET. The Quickbase US and Quickbase EU platforms are operating normally.

The preliminary root cause is that a vendor partner used by the Quickbase platform to manage feature settings had an incident that prevented some features (Forms and Dashboards) within the Quickbase platform from properly reading the proper settings that determine how a feature looks or acts. Quickbase platform features are typically able to manage the inability to read feature settings in real time by using the proper default values for the settings. In this incident, we did not have the proper default values. We are actively working to correct that. We will post a more detailed root cause once we complete our investigation into this issue and get further information from our vendor partner. We expect to post a final root cause by July 17.

Our hosting provider has deployed a fix for this issue and the Quickbase Community is working properly again. This incident is closed.

Quickbase Help is performing normally again. We will provide a root cause once it's available. This incident is closed.

This issue was caused by an unexpected increase in traffic that temporarily impacted the Quickbase Help site (help.quickbase.com). Our hosting provider quickly identified the issue and put protections in place to stabilize traffic. Performance returned to normal shortly after. Our hosting provider has created additional monitoring and safeguards to help prevent this kind of disruption in the future.