Quick Base incident
[Quickbase US Status] Notice: Service Functionality Degraded (Unplanned)
Quick Base experienced a major incident on September 30, 2026 affecting Quickbase Service - US Region and Quickbase Service - US Region and 1 more component, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 02:20 PM UTC
Starting at 10:20 AM Eastern US Time, the Quickbase Exact Forms Plus extension intermittently generated documents for some customers that showed a "Created with a trial version of Syncfusion PDF library" watermark. Some customers also saw an Exact Forms Plus error page with no message. The frequency of this issue peaked between 2:20 PM and 4:50 PM Eastern US Time.
- resolved Sep 30, 2026, 09:00 PM UTC
We deployed a fix to this issue at 4:40 PM Eastern US Time and the last occurrences ended by 5:00 PM Eastern US Time. The Exact Forms Plus extension has been operating normally since that time. No document data was lost or exposed during this incident. If you have watermarked documents, regenerate them to get clean copies. If you see the watermark on a document generated after September 30, 5:00 PM Eastern US Time, please let us know.
- resolved Sep 30, 2026, 10:20 PM UTC
The Exact Forms Plus extension uses a third-party document library named Syncfusion that needs a license key to be loaded when the extension starts. Under certain conditions, the Syncfusion license key was intermittently not being loaded properly and document requests being handled by Exact Forms Plus at that moment would produce the "Created with a trial version of Syncfusion PDF library" watermark. Our software fix changed how the Syncfusion license key was being loaded to ensure it will always be available for any Exact Forms Plus document request.