Resolved after 4 days 23 hours, affecting QTICloud VPN, on June 17, 2023.
We have identified an issue with some home computer browsers that do not prompt to upgrade the VPN agent when connecting. The resolution is to clear the browser cache in Chrome and Edge. Instructions are below. Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Edge: https://www.howtogeek.com/818358/how-to-clear-cache-in-edge/ If you need further assistance, please email [email protected]
Affected components
Update timeline
- identified Jun 17, 2023, 04:14 PM UTC
We have identified an issue with some home computer browsers that do not prompt to upgrade the VPN agent when connecting. The resolution is to clear the browser cache in Chrome and Edge. Instructions are below. Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Edge: https://www.howtogeek.com/818358/how-to-clear-cache-in-edge/ If you need further assistance, please email [email protected]
- resolved Jun 22, 2023, 03:17 PM UTC
This incident has been resolved.
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