Resolved after 8 days 8 hours, affecting Private Switch 1 and Private Switch 2, on July 20, 2023.
issue has been resolved and faulty hardware has been removed from active service
Affected components
Update timeline
- investigating Jul 20, 2023, 03:31 PM UTC
We are currently investigating an issue with access to QTICloud services
- investigating Jul 20, 2023, 03:51 PM UTC
we are continuing to investigate the issue. however all services have resumed normal operation
- identified Jul 20, 2023, 04:06 PM UTC
We have identified this incident as a firewall event with Primary and Secondary peer status.
- monitoring Jul 20, 2023, 04:07 PM UTC
We are continuing to monitor the situation and the affected components. A support case was opened with the vendor.
- monitoring Jul 24, 2023, 06:57 PM UTC
Maintenance is scheduled for 7/28 @ 2pm with vendor support to further investigate.
- monitoring Jul 28, 2023, 09:32 PM UTC
Working with vendor support initiated and unexpected reboot of hardware. We are monitoring the restoration of services.
- monitoring Jul 28, 2023, 09:58 PM UTC
reboots are complete and service appears to be restored
- resolved Jul 29, 2023, 12:04 AM UTC
issue has been resolved and faulty hardware has been removed from active service
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