Resolved after 49 days 22 hours, affecting QTICloud VPN, on August 9, 2023.
We are continuing to investigate this issue.
Affected components
QTICloud VPN
Update timeline
- investigating Aug 09, 2023, 02:27 PM UTC
We are currently investigating an issue where some users may abruptly get disconnected from VPN. Issue case has been opened with hardware vendor and teams are looking into the issue.
- investigating Sep 27, 2023, 08:35 PM UTC
hotfix for resolution will be applied 9/28 at 1am EST
- investigating Sep 28, 2023, 01:04 PM UTC
We are continuing to investigate this issue.
- resolved Sep 28, 2023, 01:05 PM UTC
This incident has been resolved.
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