Resolved after 54 minutes, affecting Primary and Secondary and 1 more, on April 13, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
PrimarySecondaryQTICloud VPN
Update timeline
- investigating Apr 13, 2024, 03:25 AM UTC
we are investigating an issue with access to qticloud login portal
- identified Apr 13, 2024, 03:39 AM UTC
an issue has been identified with the primary firewall. we are reverting to the secondary as firmware is updated
- monitoring Apr 13, 2024, 04:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2024, 04:19 AM UTC
This incident has been resolved.
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