Resolved after 49 days 19 hours, affecting Private Switch 1 and Private Switch 2, on December 5, 2024.
We will continue to monitor this situation over the next 24 hours.
Affected components
Update timeline
- investigating Dec 05, 2024, 03:55 AM UTC
We are investigating an issue with QTICloud involving our switching. This has impacted production and redundant systems. Onsite engineer has been dispatched.
- investigating Dec 05, 2024, 04:00 AM UTC
We've determined the issue is with a secondary switch being offline and creating errors. An onsite engineer has been dispatched to reboot selected hardware.
- monitoring Dec 05, 2024, 06:58 AM UTC
Onsite engineer provided support, with additional assistance from vendor with patched firmware for offline equipment
- monitoring Dec 05, 2024, 06:59 AM UTC
We will continue to monitor this situation over the next 24 hours.
- resolved Jan 23, 2025, 11:26 PM UTC
This incident has been resolved.
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